Terms and conditions

1) Eligibility & Account

You must be capable of forming a binding contract under applicable law to use the Site. If you create an account, you are responsible for maintaining its confidentiality and for all activities that occur under it. You must provide accurate and current information and promptly update any changes.

2) Permitted Use

You may access the Site for lawful purposes related to learning about or purchasing our event management, brand activation, and promotional services. You agree not to access or use the Site in a manner that could damage, disable, overburden, or impair any server or network or interfere with another user’s use.

3) Events, Promotions & Bookings

• Proposals & Quotes: Any proposal, estimate, or quote is valid only for the period stated in it (or 14 days if not stated) and may change based on scope.
• Scope & Deliverables: Final scope, timelines, deliverables, and responsibilities are defined in the applicable Statement of Work (“SOW”), work order, or email confirmation.
• Third-Party Vendors: We may engage vendors (e.g., venues, artists, caterers, printing, fabrication, logistics). Their terms may apply in addition to these Terms.
• Permits & Compliance: Client is responsible for obtaining required permissions/permits unless expressly stated otherwise in the SOW.
• Client Materials: You represent that any content, logos, trademarks, or materials you supply are owned by you or licensed to you, and you grant us a necessary license to use them to perform the services.

4) Fees, Payments & Taxes

• Deposits: Unless otherwise agreed, a non-refundable advance (e.g., 30–50%) may be required to confirm a booking.
• Invoicing: Invoices are due upon receipt (or as specified). Late payments may accrue interest at the maximum permitted rate under applicable law.
• Taxes: Prices are exclusive of applicable taxes (e.g., GST). You are responsible for all taxes, duties, and levies unless legally exempt.
• Expenses: Out-of-pocket expenses (travel, shipping, fabrication, etc.) may be billed at cost plus handling where specified.

5) Cancellations, Changes & Refunds

• Client Cancellation: If you cancel after confirmation, you will be liable for (a) non-recoverable third-party costs and (b) our time/production costs incurred to date. Any specified deposit may be non-refundable.
• Rescheduling: We will use reasonable efforts to reschedule; additional charges may apply based on vendor availability and revised scope.
• Event Changes: Material changes requested by you may impact pricing and timelines and require a written change order.
• Refund Method: Any approved refund is processed to the original payment method within a commercially reasonable time.

6) User Content & Feedback

If you submit content (e.g., inquiries, briefs, testimonials, images) you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, display, and adapt such content solely to operate the Site, deliver services, and for reasonable portfolio/case-study use unless you expressly opt-out in writing.

7) Intellectual Property

The Site and its contents, including text, graphics, logos, photographs, videos, layouts, and software, are owned by or licensed to Maners Events and Promotions Pvt. Ltd. and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works except as expressly allowed in writing.

Trademarks, service marks, and logos displayed on the Site are the property of their respective owners. No license to use them is granted by implication or otherwise.

8) Privacy & Cookies

Your use of the Site is subject to our Privacy Policy, which describes how we collect, use, and share personal data. The Site may use cookies and similar technologies to improve functionality and analytics. You can manage cookie preferences through your browser settings. By using the Site, you consent to the use of cookies in accordance with our policy.

9) Third-Party Links & Tools

The Site may contain links to third-party websites or tools provided for convenience. We do not control and are not responsible for their content, policies, or practices. Accessing any third-party site is at your own risk and may be subject to separate terms and privacy policies.

10) Prohibited Conduct

• Violating any applicable law, regulation, or third-party right.
• Uploading or transmitting viruses, malware, or harmful code.
• Scraping, crawling, or using automated means to access the Site without permission.
• Reverse engineering or attempting to derive the Site’s source code except as allowed by law.
• Impersonating any person or misrepresenting your affiliation.
• Posting unlawful, defamatory, obscene, infringing, or otherwise objectionable content.

11) Disclaimers

The Site and all content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of harmful components, or that defects will be corrected.

12) Limitation of Liability

To the maximum extent permitted by law, in no event shall Maners Events and Promotions Pvt. Ltd., its directors, officers, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages (including loss of profits, revenue, goodwill, data, or business interruption) arising out of or related to your use of or inability to use the Site or services, even if advised of the possibility of such damages.

Our aggregate liability for all claims arising out of or relating to the Site or services shall not exceed the total amount paid by you to us for the specific service giving rise to the claim in the twelve (12) months preceding the event giving rise to liability.

13) Indemnification

You agree to defend, indemnify, and hold harmless Maners Events and Promotions Pvt. Ltd. and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Site or services, your breach of these Terms, or your violation of any law or third-party rights.

14) Force Majeure

We shall not be liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, epidemic/pandemic, labor disputes, governmental actions, failure of suppliers, utilities, or telecommunications.

15) Governing Law & Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict of laws principles. Subject to applicable law, the courts located in New Delhi, India shall have exclusive jurisdiction. You agree to submit to the personal jurisdiction of such courts.

Compliance note: We aim to operate in alignment with applicable Indian laws, including the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, as relevant to our operations.

16) Changes to the Site & Terms

We may update the Site and these Terms from time to time. The “Last updated” date will reflect the latest revision. Continued use of the Site after a change constitutes acceptance of the revised Terms.

17) Suspension & Termination

We may suspend or terminate your access to the Site (in whole or part) at any time for conduct that we believe violates these Terms or is otherwise harmful to other users, us, or third parties. Provisions that by their nature should survive termination (e.g., intellectual property, disclaimers, limitations of liability, indemnity) shall so survive.

18) Miscellaneous

• Entire Agreement: These Terms and any SOW or order form constitute the entire agreement regarding the subject matter and supersede prior understandings.
• Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in full force.
• No Waiver: Failure to enforce a right or provision is not a waiver of such right or provision.
• Assignment: You may not assign or transfer your rights or obligations without our prior written consent.
• Notices: We may provide notices via email, posting on the Site, or courier to your last provided address.

19) Contact & Grievance Officer

Grievance Officer (India IT Act compliance): Designated Officer
Contact: info@manersent.com
We will acknowledge and address grievances within timelines required by applicable law.