Privacy policy

1) Information We Collect

• Personal Information: Name, email, phone number, company name, and address when you contact us or book services.
• Transactional Information: Payment details (processed securely by third-party providers), booking details, and service requests.
• Usage Information: IP address, browser type, device information, and site usage data collected through cookies and analytics tools.
• Communications: Records of emails, WhatsApp messages, SMS, or phone calls with us.

2) How We Use Your Information

We may use the collected information for purposes such as:

• Providing, managing, and fulfilling event and promotional services.
• Processing payments and invoices.
• Communicating with you regarding bookings, inquiries, or customer support.
• Sending marketing, promotional, or transactional messages (with your consent).
• Improving our website, services, and customer experience.
• Complying with legal obligations and resolving disputes.

3) Sharing of Information

We do not sell your personal information. However, we may share information with:

• Vendors/Partners: Third-party vendors such as venues, caterers, logistics providers, or contractors involved in delivering services.
• Service Providers: Payment gateways, email service providers, and IT support.
• Legal Obligations: If required by law, court order, or government request.

4) Cookies & Tracking

Our website uses cookies and similar technologies to improve functionality, analyze usage, and personalize your experience. You can manage or disable cookies through your browser settings, though some features of the website may not function properly without them.

5) Data Security

We take reasonable administrative, technical, and physical measures to protect your personal data. However, no method of transmission over the Internet or method of storage is 100% secure. We cannot guarantee absolute security.

6) Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

7) Your Rights

Subject to applicable law, you have the right to:

• Access and request a copy of your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (where legally permissible).
• Opt-out of receiving marketing communications.
• Withdraw consent for processing (where consent was the basis).

8) Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

9) RCS

By using our services, you agree to receive marketing, transactional, and promotional messages through various channels such as RCS, SMS, WhatsApp, Email, and other communication platforms. You may opt out of such messages by following the unsubscribe instructions provided in them or contacting us directly.

10) Contact Us

For any questions, concerns, or grievances related to this Privacy Policy, please contact us at:

Grievance Officer: Designated Officer
Email: info@manersent.com
We will acknowledge and address grievances within timelines required by applicable law.